TouchNet - Integration

47%

Status

In Process [In Process]

47% complete, updated on Wed 12/10/25 4:37 PM by Jeannette Jasmin Ramos

Changed Status from New to In Process.
Changed Percent Complete from 5% to 47%.
Solano and TouchNet have confirmed our go-live date of June 29, 2026. 

TouchNet and Ellucian are continuing work on the Test Set-up and Connection (due in January 2026). Solano is currently testing in the TouchNet Test environment (target due date in January 2026). 

Details

Dates
Tue 10/21/25 - Fri 2/27/26
Acct/Dept
Business Services
Type
Information Technology Projects / Information Technology Projects
Health
Green - On track
Program(s)
Created
Wed 10/22/25 7:13 AM
Modified
Wed 12/10/25 4:37 PM
Benefit/Purpose
Briefly describe what you hope to achieve by executing the project, including anticipated benefits.
On September 15, 2025, Solano successfully launched TouchNet & Ellucian’s Payment Center modules, including the Bill+Payment Suite, eRefund Processing, and Payment Plans. This implementation was a critical milestone in Solano’s transition to Banner SaaS, ensuring full compatibility with the SaaS infrastructure and Self-Service Banner 9 (SSB9).

The project’s primary objective is to migrate TouchNet from on-premise servers to a cloud-based (SaaS) environment, ensuring uninterrupted payment processing. In addition to maintaining seamless functionality, this transition establishes TouchNet as the new platform for disbursing Financial Aid refunds, replacing the previous BankMobile integration. The upgrade enhances efficiency and user experience for both students and administrative staff.
Deliverables Requested
List or summarize all specific deliverables resulting from this project. What will the project produce or deliver? These should include items that are specific, measurable, achievable, realistic, and time bound.
(1) Successful migration of TouchNet applications (Bill+Payment Suite, eRefund Processing, Payment Plans) from on-premise servers to SaaS.
(2) All TouchNet solutions, including Bill+Payment Suite, eRefund Processing, Student Advisor Dashboard, and Payment Plans are fully functional, meeting business and operational requirements.
(3) Financial Aid disbursements are fully functional and meet business and operational requirements.
(4) Successful configuration of SAML-based secure single sign-on (SSO).
(5) Changes to user functionality is clearly communicated to students through multiple means (documentation, videos, and social media campaigns).
(6) Business Office and Financial Aid staff are properly trained on new system workflows, ensuring they are prepared to support students through all payment processes.
(7) End-to-end user acceptance testing (UAT) has been completed and documented.

Manager

JR
Jeannette Jasmin Ramos

Alternate Manager(s)

CT
Claudia Tenty